3 Jobs in Sutton, MA
Price Chopper Supermarkets is Hiring a Customer Service Manager Near Sutton, MA
Responsibilities:
- Manage a team of customer service representatives to ensure excellent customer service and satisfaction
- Develop and implement strategies to improve customer service processes and procedures
- Train and coach customer service representatives on effective communication and problem-solving skills
- Monitor customer interactions to ensure quality service and adherence to company policies
- Handle escalated customer complaints and provide timely resolutions
- Collaborate with other departments to address customer concerns and improve overall customer experience
- Analyze customer feedback and data to identify areas for improvement and implement necessary changes
Experience:
- Proven experience in a customer service management role
- Strong knowledge of wireless sales industry and trends
- Multilingual skills are a plus, as it allows for effective communication with diverse customers
- Excellent communication, negotiation, and problem-solving skills
- Ability to effectively manage time, prioritize tasks, and meet deadlines
- Experience in training development and implementation
- Demonstrated ability to lead and motivate a team towards achieving goals
- Familiarity with budgeting and financial management principles
- Flexibility to work different shifts as needed for proper shift management
We offer competitive compensation, including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals who are committed to providing exceptional customer service.
Note: Please do not include any contact information or placeholders for contact information in the job description.
Job Type: Full-time
Pay: $17.75 - $26.75 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: On the road
Job Summary
Full Time
Retail
$96k-124k (estimate)
01/28/2024
05/22/2024
pricehopper.com
Schenectady, NY
<25
Retail
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The job skills required for Customer Service Manager include Customer Service, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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